Privacy Policy

ISM Ltd ("we", "us" or "our") is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data.

ISM Ltd is registered in England and Wales. Our registered office is at ISM Ltd, [Address], [City], [Postcode]. We are the data controller of your personal information.

Information we collect

We may collect and process the following data about you:

Information you give us — this includes information provided when you complete a form on our website, correspond with us by phone or email, or submit an enquiry. This may include your name, email address, phone number, company name, and any message content.
Information we collect automatically — when you visit our website, we automatically collect technical data including your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and the pages you visit. We collect this using cookies and similar technologies — see our Cookie Policy for details.

How we use your information

We use the information we hold about you in the following ways:

To respond to enquiries and provide information about our products and services you have requested.
To send you marketing communications where you have consented to receive them, or where we have a legitimate interest to do so.
To improve our website and ensure content is presented in the most effective manner.
To administer our website and for internal operations, including troubleshooting, data analysis, and testing.
To comply with legal obligations.

Legal basis for processing

We rely on the following legal bases to process your personal data:

Consent — where you have given us clear consent to process your personal data for a specific purpose, such as receiving marketing communications.
Legitimate interests — where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. For example, responding to enquiries and improving our website.
Legal obligation — where we need to comply with a legal or regulatory obligation.

Marketing

Where you have provided consent, we may send you information about our products and services that we think may interest you. You can opt out of receiving marketing communications at any time by contacting us using the details below or by clicking the unsubscribe link in any email we send.

Disclosure of your information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers — trusted third parties who assist us in operating our website and conducting our business, including email delivery (SendGrid) and analytics (Google Analytics). These parties are bound by confidentiality obligations.
Legal requirements — where we are required to disclose your information by law, regulation, or legal process.

Data retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 3 years unless an ongoing relationship exists.

International transfers

Some of our third-party service providers are based outside the UK or European Economic Area (EEA). Where this is the case, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authority.

Your rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to request correction of inaccurate or incomplete data.
Right to erasure — to request deletion of your personal data in certain circumstances.
Right to restrict processing — to request that we limit how we use your data.
Right to data portability — to request transfer of your data to another party.
Right to object — to object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Third-party links

Our website may contain links to third-party websites. We have no control over those sites and are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit.

Cookies

Our website uses cookies to distinguish you from other users. For full details of the cookies we use and why, please see our Cookie Policy.

Changes to this policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with a revised date. Please check back regularly to stay informed.

Contact us

If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us at:

Email: via our contact form
Post: 25-26 The Bell Centre, Newton Road, Crawley, West Sussex, RH10 9FZ, UK